Shipping Policy

Order Handling:

At Craftis, we work diligently to get your order ready for dispatch as swiftly as possible. Our standard order processing time is 3 business days, ensuring your package is ready for shipment within 4 to 7 days from order placement. Keep in mind, this processing time does not encompass the transit time.

Shipping Times:

We present various shipping solutions for your convenience. For domestic orders in the United States, expect delivery within 4 to 7 days following the processing period.

Free Shipping:

Craftis is delighted to provide free standard shipping across the United States, with no minimum order requirement.

International Shipping:

International delivery is available for certain countries. Shipping fees are calculated at checkout, considering your location and the parcel’s weight. Be aware that international shipments may incur additional customs fees or taxes, which are the customer’s responsibility.

Order Tracking:

Upon dispatch, you’ll receive a tracking number via email. This allows you to monitor your order’s journey and estimated arrival.

Returns:

Your satisfaction is paramount. If you’re not entirely pleased with your purchase, you have 30 days from the purchase date to return it for a full refund.

Return Conditions:

All items must be returned in their original state and packaging. We cannot accept returns of damaged, worn, or used items.

Return Process:

To start a return, reach out to us at contact@craftis.com for an authorization number and return instructions.

Shipping Costs for Returns:

Return shipping fees are your responsibility. We suggest a trackable service to ensure the return’s arrival.

Refunds:

We will refund your original payment method within 5 business days post-inspection of the returned item.

Shipping Delays:

While we aim for prompt delivery, unexpected delays can occur due to factors like weather, carrier issues, or customs. We apologize for any inconvenience and will keep you informed of any order updates.

Contact Us:

For questions about our shipping policy, don’t hesitate to get in touch. We’re here to assist.

Contact Information:

• Email: contact@craftis.com
• Website: Craftis Contact Page
• Phone: +212 780687904

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