Refund Policy

Returns

We are committed to providing high-quality products that satisfy your needs. If you are not satisfied with your purchase from our website, you may return the item(s) within 30 days from the date of purchase. Additionally, we offer a one-year guarantee on all our products for your peace of mind. Below are the guidelines to ensure a smooth return process.

2. Eligibility for Returns

a. Time Frame:

Returns are accepted within a 30-day window from the date of purchase.

b. Condition:

Items must be unused, in their original condition, and with all tags and packaging intact.

How to Return Items

a. Get in Touch:

To initiate a return, simply contact our customer service team at contact@craftis.shop. Please provide your order number and the reason for the return.

b. Return Approval:

Once we approve your return request, we’ll issue you a Return Authorization (RA) number and provide clear instructions on how to send back the item(s).

Returning Items

a. Your Job:

You are responsible for the return shipping cost, unless the product is defective or an error occurred on our part.

b. Safe Packing:

Ensure the item(s) are securely packed to avoid damage during transit.

Getting Your Money Back

a. How Long:

We aim to process refunds swiftly, typically within 2 business days of receiving the returned item(s).

b. How You Get It:

Refunds are issued to the original payment method used for the purchase.

Exchanges

Currently, we do not offer exchanges. If you want a different item, please return the original purchase and place a new order.

Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately at contact@craftis.shop. We are here to resolve the issue promptly.

For returns, we recommend using a shipping service that offers insurance and tracking. We are not responsible for items lost or damaged during return transit. Proof of delivery is required before a refund can be issued.

Gift Returns:

If you received an item as a gift and wish to return it, you will receive a gift certificate once the item is returned. If the gift was purchased by someone else, we will refund the purchaser.

Questions?

For any inquiries, reach out to us at contact@craftis.shop.

This policy ensures that all steps from the return initiation to the refund process are clear, protecting both the company and customer interests.